Start Your Travel Assistance Career Journey with Us

Join our World Travel Protection team and help us make a difference.

Are you looking for a medical job that matters? Want to kick-start your travel assistance career? From emergency care assistance jobs to travel security jobs and everything in between, our World Travel Protection team is looking for people who truly care about our travellers.

Sound like you? Find out how you can help people when they need it most, as part of our medical, security, and travel assistance team.

What do we do? We provide expert care when travellers need it most

At World Travel Protection, our customer’s health and safety is our number one priority. Our global partnership with our parent company Cover-More Group (part of Zurich Insurance Group) has enabled us to provide exceptional, personalised round-the-clock advice and assistance to corporate and leisure travellers for more than 30 years.

Our World Travel Protection teams and world-class travel risk management technology help deliver 24-hour medical and travel support, information, emergency advice, and reassurance to our customers to help them feel prepared pre-tip, continue safely on their travels, or return home.

Whether our customers need emergency medical advice, security assistance, or a risk assessment, our team is just a phone call – or the push of a button – away.

For more information, visit our About Us page.

Discover the exceptional attributes our employees embody

At World Travel Protection, we hire people from all walks of life; it’s one of the best things about our company. However, there are three key attributes we look for when seeking candidates for vacant travel industry jobs:

Empathy icon navy


We help customers every day in their moment of need. We’re the understanding voice on the other end of the phone line helping them through their emergency to make sure they’re not in it alone. We look for empathetic people; those who can be a lifeline for our customers in their time of need.

Resilience icon navy


What we do isn’t easy. Every day we speak to customers in stressful emergency situations, and we help them by taking on some of that stress. We look for team members who are resilient, who will focus on getting the job done, and who won’t let the situation get them down.

Initiative icon navy blue


When our customers are in life-or-death situations, there isn’t always the time to check with a manager for advice on what to do or how to help. We look for people who show initiative; people who can think for themselves and make decisions on how to get the job done.

Learn about the varied travel assistance industry careers we offer 

At World Travel Protection, we hire caring, hardworking people in the following roles: 


  • Doctor
  • Nurse
  • Paramedic


  • Operations Manager
  • Case Manager
  • Key Client Specialist


  • Regional Security Director
  • Security Investigator
  • Security & Intelligence Lead

Sales & Marketing

  • Business Development
  • Customer Success Manager
  • Marketing Manager


  • Global Education Lead
  • Workplace Trainer


  • Global Network Manager
  • Network Co-Ordinator

Risk & Compliance

  • Business Improvement Manager
  • Risk & Compliance Manager


  • Executive Assistant**
  • Service Desk Analysis**
World Travel Protection employees in Command Centre

We care about our employees as much as we care about our customers

Our business is based on caring about and supporting our customers’ health and safety during the moments when they need it most. But our caring nature doesn’t just stop there – it extends to every member of our team.

If you commit to a World Travel Protection career, we’ll help guide you along your travel industry career path, supporting and rewarding you every step of the way.

If you become part of our team, you could enjoy the many benefits* we offer at World Travel Protection, including:

  • Flexible Work Arrangements
  • Referral Rewards
  • LinkedIn Learning & Training
  • Parental Leave Support
  • Paid Volunteering Leave
  • Free Personal Travel Insurance
  • Discounted Health Insurance
  • Leadership & Development Programs
  • Counselling Support
  • Subsidised Gym Membership
  • Flu Vaccinations
  • Novated Car Lease
  • Travel Discounts

Discover what some of our employees love most about their jobs

Dipinti Narayan World Travel Protection

Dipinti Narayan

Customer Success Manager

1.5 years with World Travel Protection

“Working at WTP is like working with family. Everyone is there to support you and encourage you to accomplish your goals! Not only that, but the service we provide to our customers, it really makes you feel good knowing you helped an individual or even a family when they needed assistance the most.”

Cheryl Hood

Cheryl Hood

Client Relationship Director

11 years with World Travel Protection

“One of the most rewarding experiences was being part of the Nepal Earthquake repatriation team. We very rarely get to meet face-to-face with our customers, but having the opportunity to be beside them, hear their stories first-hand, and support them with a safe return to Australia was unforgettable. We truly made a difference in their lives, and it reminded me of why the work we do is so important.”

Alex Laidlaw World Travel Protection

Alex Laidlaw

Product Manager/Customer Success Manager

6 months with World Travel Protection

“I love the diversity of the role I’m in, plus I have the autonomy to make critical business decisions myself and drive the direction of our digital solutions.”

Start your travel assistance career journey with us

Think you’ve got what it takes to become part of our caring team? If you believe you have the experience and the personality to become a valued member of our World Travel Protection team, check out our travel assistance job openings on our World Travel Protection LinkedIn page.

We also list our Cover-More Group-wide job vacancies though the Cover-More Group careers website, be sure to check and see if there’s a relevant travel industry career for you with our parent company.

Can’t find a relevant job opportunity? We’re always open to hearing from anyone who wants to be part of the World Travel Protection team. We respect who you are and thoroughly embrace diversity, so whatever walk of life you wander, you do you and come as you are…we’ve got you! Simply visit our Contact Us page to submit your job enquiry, or reach out to our recruiter Sarah Lucas on if you have any questions or require assistance with your application.

*Some benefits are not available to all employees in certain geographical regions.

**Part of Cover-More Group