Travel Assistance Testimonials

Discover why our clients and customers believe World Travel Protection is the best travel assistance company.

At World Travel Protection, we consistently receive great feedback from the thousands of grateful corporate and leisure travellers we help support each year via our medical, security, and travel assistance services.

The honest, appreciative client and customer testimonials we receive are from travellers who truly understand the value of having access to a quality medical, security, and travel assistance provider.

Here are some of our favourite client and customer travel assistance testimonials, published with permission.

Testimonials from our Corporate Clients

Our teams at World Travel Protection offer more than just travel assistance support. If our corporate clients’ testimonials are anything to go by, we’re extremely empathetic towards those in our care and our prices are more affordable in comparison to other travel assistance companies.

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Experienced and Knowledgeable

“World Travel Protection has the experience, a preparedness to share knowledge, and a team that partners [with] key customers. This is very important and sets you apart. Your competition put spin on the process and talk it up but have limited on-the-ground experience.”

Leisure Travel Manager, Australian Insurer

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Best Travel Assistance Company

“World Travel Protection has continually proven it can provide a superior assistance service at a competitive cost. When our clients need it most, their team delivers. We have held them in high esteem since April 2001. They also provide reports to help us monitor the needs of our clients and at considerably less cost than other providers.”

National A&H Manager Australia, Chubb Insurance

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Exceptional Assistance Support

“World Travel Protection’s emergency assistance [team] swung into action and arranged everything for us – a first-class hospital in Shanghai, the ambulance to the hospital, an immediate hospital cost guarantee, and a level of personal interest and care that was exceptional and unexpected.”

Chairman, Dymocks

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Superior Support and Expertise

“World Travel Protection provides a high level of customer service to our students and staff. Its program allows our travellers to be prepared before travel and keeps them updated about changing situations during their trip. World Travel Protection’s management of emergencies in a variety of locations has also been of the highest level and personalised to the situation and traveller.”

Travel Manager, QUT

Testimonials from our Leisure Travellers

At World Travel Protection, we care about our customers’ health and safety. Our team of medical assistance experts work around the clock to ensure travellers can access quality medical attention when – and where – they need it.

Want proof? Here’s what our leisure travellers have to say about our travel assistance services:

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Prompt Medical Evacuation

“Thank you very much for the evacuation from Vanuatu. It is difficult to describe the fear and angst a person feels when they are sick while in a foreign place with no hope of proper medical attention.”

Leisure traveller who visited Vanuatu

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Caring and Supportive Staff

“I would like to express my gratitude from the depths of my heart for all your help and support during the time I faced health difficulties in my life in Israel; now I’m [safely] back in Australia. Your caring staff brought comfort and peace to me knowing that there’s someone who cares for me.”

Leisure traveller who was staying in Israel

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Supportive Travel Assistance Team

“Please pass my sincere thanks to everyone who assisted in getting me home from Japan much sooner [than expected]. Your support and assistance throughout what was a very traumatic time was greatly appreciated. Thank you again!”

Leisure traveller who travelled to Japan

In-Depth Customer Testimonials

Discover the unique stories of two travellers who were cared for by our highly qualified medical and travel assistance teams in the moments they needed us most.

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Bumpy Road leads to Back Troubles

Our leisure customer suffered two spinal compression fractures while travelling on a bus in India. Thankfully, our medical assistance team was able to oversee their medical care in the country until they were fit to fly home.

Read their story

Mount Everest climber

Suspected Broken Ankle at Base Camp

Our leisure customer slipped and hurt their ankle while trekking Mt. Everest. Our team airlifted them to a hospital in Kathmandu where they spent two nights while our team organised a comfortable – and safe – business class flight home.

Read their story.

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Heart Troubles During Global Pandemic 

Our customer fainted and experienced ongoing shortness of breath in South Africawhich led to a diagnosis of heart failure. Our medical assistance team organised their repatriation flight to New Zealand despite the travel complications of the global COVID-19 pandemic. 

Read their story.

Partner with a Travel Assistance Company to Help Protect your Travellers

Want to learn how our World Travel Protection teams use best-in-class technology and industry expertise to provide our corporate clients and leisure customers with world-class medical, travel, and security assistance support? Schedule a demo of our Travel Risk Management Solutions today.

Simply fill out the form below and our friendly team will be in touch.