Protecting travellers – and supporting those responsible for their safety – is our business
Our experienced World Travel Protection team is dedicated to providing expert medical, travel and security assistance for travellers and expatriates before, during and after they travel.
By helping travellers prevent and mitigate risks – and get the help they need whenever and wherever they need it – our travellers and their risk managers feel empowered, supported, and safe.
Why choose World Travel Protection?
We have a long-standing history of helping travellers and their risk managers
At World Travel Protection, protecting people is our priority. We have a global team of travel risk specialists, including full-time registered nurses, registered paramedics, doctors, intensive care workers and security professionals.
Our decades of experience in global travel risk management is the reason we are trusted by travellers and organisations across the globe, who allow us to help prepare them for potential travel threats and assist them when they need it most.
We provide travellers with worldwide 24-hour emergency medical and security assistance
If travellers need emergency help, our medical and security experts are only a phone call away. We have a global team of travel risk specialists, including full-time registered nurses, registered paramedics, doctors, intensive care works and security professionals. This means our travellers get the help they need, fast.
Our experts are based in dedicated Command Centres in Australia, Canada, the UK, and in Argentina via our sister company Universal Assistance, where they provide travellers with access to immediate advice and support 24 hours a day, seven days a week, 365 days a year.
We are experts in travel risk management – not only emergency assistance
Travel assistance isn’t only about helping travellers once disaster strikes – it’s also about empowering them to mitigate risks before they occur. We stay ahead of potential risks affecting our travellers by conducting important medical or security risk analysis and reporting on a daily basis.
Because our world is in a constant state of change, it’s important we support our travellers and their risk managers in mitigating emerging medical and security risks, such as pandemics, civil or political unrest, severe weather events, terrorist acts, major transport accidents, or industrial action.
Our World Travel Protection risk experts also help prepare travellers pre-trip with our travel risk training, procedures and policies. This not only empowers the traveller, but keeps them safe and aware of potential risks while they’re away from home.
We provide true worldwide support
We have been part of Cover-More Group – a global travel insurance and traveller assistance company – for over 30 years. During this time, we have helped Cover-More Group provide more than 15 million leisure and business travellers with access to world-class emergency medical assistance and health support each year.
In 2017, we became part of the Zurich Insurance Group – one of the world’s leading multi-line insurers. This global partnership further helps our travellers by providing them with access to 24/7 centres around the world, as well as a network of correspondents and accredited providers to help support them when they need it most.
We provide travellers with access to our world-class technology platforms
Our World Travel Protection team is at the forefront of utilising technology to enhance travel risk management and innovations for our clients. We help support our travellers via our:
GlobalCare network
If our travellers need help away from home, we can help them find it. Our industry-leading network includes more than 85,000 medical and security providers located on every continent. To ensure the providers continue to meet our high-standards, our team of qualified staff evaluates our critical providers biennially and conduct in-person, on-site inspections to any that meet our criteria.
Travel Assist app
Thanks to our app’s geo-location capability, our Command Centres can monitor our travellers’ whereabouts and send targeted travel alerts to their smartphones. At the simple press of the ‘emergency’ button, travellers can reach our team immediately if they find themselves in imminent danger.
Travel Assist portal
Our advanced risk management portal allows state-of-the-art tracking between our expert team, our travellers and their risk managers to identify, monitor and manage relevant global risks in one integrated place.
“The relationship with WTP continues to evolve positively, characterised by accountability, honesty, and transparency. WTP remains attentive to our concerns, and Thiess values the insights provided by WTP Subject Matter Experts.”
Luke Shaw
Group Manager Health,
Compliance and Compensation at Thiess
Schedule a free demo
Do you want to learn how best to keep your travellers safe? Schedule a demo of our Travel Risk Management Tools by clicking the button below. We’ll demonstrate why over one million customers have chosen World Travel Protection to support them through our emergency medical, security and travel assistance services.