We work with Brokers and seamlessly integrate with insurance companies
We have best-in-class intelligence, travel technology, teams, and service packages; but what sets us apart is the personalised attention we give to you and your clients. We’ve provided our services to millions of travellers in the 30 years we’ve been in business and we pass that knowledge and trust we’ve built in the industry on to you.
Broker FAQs
Yes! We do offer commission to Brokers and would love to chat with you to discuss a rate that benefits both parties. Contact us to learn more.
Yes, we do have the ability to arrange DBAs (direct billing agreements) with most insurers, allowing medical claims to be paid for and submitted by World Travel Protection directly to the insurance company for reimbursement. This helps to ensure a smooth claim submission and reimbursement process for our client’s travellers and helps to avoid any out-of-pocket costs at the time of accessing medical care. We currently have global direct billing capabilities in place with many insurance clients. We are always happy to coordinate direct billing with a client’s insurer when a DBA is not already in place.
At World Travel Protection, we understand medical costs can be expensive, unpredictable, and vary throughout the world. Still, providing our travellers with the best medical care is our top priority.
Our role is to be a client and patient advocate throughout all aspects of the medical case management we deliver. Our GlobalCare Network provides access to 20,000 medical providers where the cost of services have been pre-negotiated without impacting the delivery of quality of care.
ISO 31030 is a guidance document that provides the first global framework for Travel Risk Management. It is not certifiable; however, our team pioneered a self-assessment audit tool, that easily guides you through the key aspects of the framework. Many organisations also take advantage of our ISO 31030 expert consulting to ensure their policy is up to date.
Duty of Care is defined as an organisation’s responsibility and commitment to ensuring the physical and mental wellbeing of its employees. This obligation touches all aspects of business including travel. Implementing a comprehensive risk management program typically entails the structuring of a consistent framework to support risk prevention, travel and trip planning, insurance benefit coordination, and incident response preparedness. A Travel Risk Management (TRM) program, such as World Travel Protection’s TRM solution, is intended to support organisations with all these aspects by providing the tools and resources to educate, locate, and communicate with their travellers from the start of their journey until they return. Our medical and security assistance services include features such as pre-trip advisories, country risk profiles, real-time global incident alerts, location management technology, emergency and non-emergency medical care support, travel security management, and evacuation coordination – ultimately keeping travellers and their risk managers prepared and protected. Additionally, our ability to offer ISO 31030 consulting guidance as well as other relevant trainings help to further support duty of care efforts.
Want to have a brief chat with one of our experts about TRM solutions?
Travel & Medical Assistance
- 24/7 Access to Care Support during Business or Leisure travel
- Insurance Benefit Coordination & Claim Support
- International & Domestic Hospital & Ambulatory Transfers
- Evacuation & Repatriation Support
- Telehealth with eScript Capabilities
Security Assistance
- 24/7 Security Response & Evacuation Services
- Crisis Response to Kidnap & Ransom, Disappearance, Blackmail & Extortion
- Trip Intelligence & Incident Alerts
- Travel Risk Management App & Portal (GPS Member Tracking)
Consulting
- Can Add On To Your Existing TRM Plan
- Rely On Experts To Identify Gaps In Your Policy
- Ensure Your Duty Of Care Obligations Are Met
- ISO 31030 Experts
- Work With Top Experts At Cost
Security Assistance
- Insurance & Travel Security Assistance Go Hand In Hand
- Customers Get Access To Premium Care
- Avoid The Complication Of Two Separate Solutions
- Supports Your Customer’s Travellers & Risk Managers
- Protecting Your Organisation’s Reputation & Duty Of Care Agenda
Manage Travel Risk with the ISO 31030 Guidance
Whether you’re excited or overwhelmed by the new ISO 31030 standards – these resources are for you.
We’ve developed an FAQ page and a self- audit guide to help you and your team review your travel risk policies.
The guide will help you to quickly understand what’s working and any potential gaps in your current processes.
Our Travel Technology
Traveller Tracking Portal and App Powered by Onsolve, Informed by Riskline
225 Countries
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High Precision GPS
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Map View of Travellers
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Over 20 Languages
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Over 20 Languages
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Incident Monitoring & Reporting
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Discover Our Travel Assist App
Our Travel Assist App helps travellers on-the-ground, informing them in real-time of emerging or endemic risks directly in their travel path.
This allows travellers to take ownership of their own safety, continuously monitor their environment, or call for reassurance or further information about emerging or evolving situations if they need.
Location sharing
Travellers have the ability to share their location within a general 5km radius. This ensures they receive relevant information while alleviating concerns of constant tracking. High-precision tracking is also available and is triggered when the traveller activates the emergency call button.
Countries of interest
To help travellers better prepare for future trips, they have the power to add any number of countries to their interest list within our Travel Assist App. Once added, they’ll gain access to each country’s intelligence report and can view all alerts for those countries on the app.
24/7 Emergency assistance
Our Travel Assist App connects travellers to emergency help whenever they need it. If a medical or security issue impacts their trip, they can click the ‘Emergency Assistance’ button within our app. This immediately triggers their location and provides the option to call our 24-hour Command Centre.
Why World Travel Protection?
ISO 31030: Peace of mind for business travellers
We encourage organisations to use the new ISO 31030 Standard and notice its impact on travel risk mitigation. Discover how you can promote a culture of trust for your clients.
Medical Cost Containment
We encourage organisations to use the new ISO 31030 Standard and notice its impact on travel risk mitigation. Discover how you can promote a culture of trust for your clients.
Commissions
We value relationships above all else and treat all our people like family. World Travel Protection offers a competitive commission structure and would love to chat with you about our rates. Contact us to learn more.
Our three global Command Centres in Toronto, Brisbane, and London are state-of-the-art assistance platforms backed up with a robust business continuity plan. We also have a supporting center in Buenos Aires through our sister company Universal Assistance.
These global emergency assistance Command Centres are staffed with qualified personnel, including doctors, registered nurses and registered paramedics, and security, case managers and logistics professionals who operate seven days a week, 24 hours a day, 365 days a year.
Key Facts About WTP
500,000
Calls for help every year
1,070
Repatriations & evacuations conducted every year
50,000
Emergency assistance cases handled every year
225
Countries & territories covered