We work with Brokers and seamlessly integrate with insurance companies
We have best-in-class intelligence, travel technology, teams, and service packages; but what sets us apart is the personalised attention we give to you and your clients. We’ve provided our services to millions of travellers in the 30 years we’ve been in business and we pass that knowledge and trust we’ve built in the industry on to you.
Watch to Learn How ISO 31030 Can Future Proof Tomorrow’s Risks
Yes, we do have the ability to arrange DBAs (direct billing agreements) with most insurers, allowing medical claims to be paid for and submitted by World Travel Protection directly to the insurance company for reimbursement. This helps to ensure a smooth claim submission and reimbursement process for our client’s travellers and helps to avoid any out-of-pocket costs at the time of accessing medical care. We currently have global direct billing capabilities in place with many insurance clients. We are always happy to coordinate direct billing with a client’s insurer when a DBA is not already in place.
At World Travel Protection, we understand medical costs can be expensive, unpredictable, and vary throughout the world. Still, providing our travellers with the best medical care is our top priority.
Our role is to be a client and patient advocate throughout all aspects of the medical case management we deliver. Our GlobalCare Network provides access to 20,000 medical providers where the cost of services have been pre-negotiated without impacting the delivery of quality of care.
ISO 31030 is a guidance document that provides the first global framework for Travel Risk Management. It is not certifiable; however, our team pioneered a self-assessment audit tool, that easily guides you through the key aspects of the framework. Many organisations also take advantage of our ISO 31030 expert consulting to ensure their policy is up to date.
Duty of Care is defined as an organisation’s responsibility and commitment to ensuring the physical and mental wellbeing of its employees. This obligation touches all aspects of business including travel. Implementing a comprehensive risk management program typically entails the structuring of a consistent framework to support risk prevention, travel and trip planning, insurance benefit coordination, and incident response preparedness. A Travel Risk Management (TRM) program, such as World Travel Protection’s TRM solution, is intended to support organisations with all these aspects by providing the tools and resources to educate, locate, and communicate with their travellers from the start of their journey until they return. Our medical and security assistance services include features such as pre-trip advisories, country risk profiles, real-time global incident alerts, location management technology, emergency and non-emergency medical care support, travel security management, and evacuation coordination – ultimately keeping travellers and their risk managers prepared and protected. Additionally, our ability to offer ISO 31030 consulting guidance as well as other relevant trainings help to further support duty of care efforts.
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Travel & Medical Assistance
- 24/7 Access to Care Support during Business or Leisure travel
- Insurance Benefit Coordination & Claim Support
- International & Domestic Hospital & Ambulatory Transfers
- Evacuation & Repatriation Support
- Telehealth with eScript Capabilities
- 24/7 Security Response & Evacuation Services
- Crisis Response to Kidnap & Ransom, Disappearance, Blackmail & Extortion
- Trip Intelligence & Incident Alerts
- Travel Risk Management App & Portal (GPS Member Tracking)
- Can Add On To Your Existing TRM Plan
- Rely On Experts To Identify Gaps In Your Policy
- Ensure Your Duty Of Care Obligations Are Met
- ISO 31030 Experts
- Work With Top Experts At Cost
- Insurance & Travel Security Assistance Go Hand In Hand
- Customers Get Access To Premium Care
- Avoid The Complication Of Two Separate Solutions
- Supports Your Customer’s Travellers & Risk Managers
- Protecting Your Organisation’s Reputation & Duty Of Care Agenda
Manage Travel Risk with the ISO 31030 Guidance
Whether you’re excited or overwhelmed by the new ISO 31030 standards – these resources are for you.
We’ve developed an FAQ page and a self- audit guide to help you and your team review your travel risk policies.
The guide will help you to quickly understand what’s working and any potential gaps in your current processes.
Our Travel Technology
Traveller Tracking Portal and App Powered by Onsolve, Informed by Riskline
World-Class Tech That Protects Your Clients 24/7
Discover Our Travel Assist App
Our Travel Assist App helps travellers on-the-ground, informing them in real-time of emerging or endemic risks directly in their travel path.
This allows travellers to take ownership of their own safety, continuously monitor their environment, or call for reassurance or further information about emerging or evolving situations if they need.
Countries of Interest
24/7 Emergency Assistance
Why World Travel Protection?
ISO 31030: Peace of mind for business travellers
Our three global Command Centres in Toronto, Brisbane, and London are state-of-the-art assistance platforms backed up with a robust business continuity plan. We also have a supporting center in Buenos Aires through our sister company Universal Assistance.
These global emergency assistance Command Centres are staffed with qualified personnel, including doctors, registered nurses and registered paramedics, and security, case managers and logistics professionals who operate seven days a week, 24 hours a day, 365 days a year.
Key Facts About WTP