Overview
When a tragic crowd crush occurred in Seoul, South Korea, resulting in 159 deaths and nearly 200 injuries, several organisations contacted World Travel Protection for immediate assistance in locating their travellers.
Challenge
The situation was chaotic and fast-evolving, with limited information available in the immediate aftermath. Organisations needed reassurance that their people were safe, and travellers required timely, relevant advice.
Solution
World Travel Protection’s Global Security Services Team took operational control of the response, supported by case managers using the Travel Assist platform to identify potentially affected travellers. The team worked quickly to verify each individual’s safety, establish contact, and offer situational guidance.
Outcome
All travellers were successfully located, and organisations received clear, timely updates to support their internal risk management processes. World Travel Protection’s rapid, coordinated response provided reassurance at a critical time and helped ensure the safety and well-being of those potentially affected.
