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Crisis Management

Crisis Management services for corporate and educational travel.

Real-time safety alerts via the Travel Assist App

24/7 emergency support via global command centres

Pre-trip education from intelligence experts

Practicing doctors, nurses and paramedics on-hand

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See what we can do for your organisation.

No organisation is immune to a crisis. Safeguard your business and travellers against unforeseen events.

Critical events can occur at any time and can have a significant impact on an organisation‘s bottom line, reputation, and employee morale. 

Critical events during travel can range from natural disasters and political unrest to health crises and security threats. These events possess the potential to disrupt travel itineraries, endanger individuals, and disrupt normal operations. Beyond immediate concerns, they can also exert a cascading effect on brand reputation, customer satisfaction, employee morale, and the integrity of the supply chain, particularly in the context of global operations. 

A well-developed crisis management plan can help organisations minimise the damage caused by a critical event and get back to business as quickly as possible. 

What sets us apart

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Calls for help every year

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Repatriations & evacuations conducted every year

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Emergency assistance cases handled every year

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Countries & territories covered

Our three global Command Centres in Toronto, Brisbane, and London are state-of-the-art assistance platforms backed up with a robust business continuity plan. We also have a supporting center in Buenos Aires through our sister company Universal Assistance.

These global emergency assistance Command Centres are staffed with qualified personnel, including doctors, registered nurses and registered paramedics, and security, case managers and logistics professionals who operate seven days a week, 24 hours a day, 365 days a year.

What is Crisis Management?

Crisis management is a proactive approach to identifying, responding to, and recovering from critical events that can disrupt an organisation‘s operations, people, or assets. It is a complex process that requires careful planning and coordination, as well as the use of the right technology. 

Key components of a Crisis Management Plan

An Easy Crisis Management Framework to Ensure Business Resilience.  

Travel risk management encompasses the strategies and measures used to safeguard employees and assets before, during or after business travel or safeguarding operations abroad. It involves assessing potential threats, managing vulnerabilities, and ensuring the continuity of business processes while on the move. To navigate the dynamic landscape of travel risk management effectively, a well-structured crisis management plan is indispensable. 

A successful crisis management plan should include the following components: 

World Travel Protection staff member using headset to speak to customers at desk

A Crisis Management Team

This team should be responsible for developing and implementing the crisis management plan, as well as coordinating the response to any critical event. 

Epidemic infectious disease outbreak with person analyzing virus strain and worldwide situation SARS CoV pathogen causing coronavirus covid pandemic disrupting social and economic life

A Risk Assessment

This assessment should identify the potential critical events that could impact the organisation, as well as their likelihood and severity. 

medical assistance - doctor having a laugh with patient

A Recovery Plan

This plan should outline the steps that will be taken to recover from a critical event and get the organisation back to business as quickly as possible. 

Helicopter parking landing on offshore platform, Helicopter transfer passenger

A Response Plan

This plan should outline the steps that will be taken to respond to each type of critical event. The plan should include specific roles and responsibilities for each member of the crisis management team, as well as communication plans for internal and external stakeholders. 

Crisis Management and Travel Risk Mitigation

Crisis management serves as the cornerstone of an organisation‘s comprehensive strategy to detect and address critical events, ensuring the safety and well-being of its personnel and the protection of vital assets. In the realm of travel risk management, where unforeseen challenges are often amplified, the need for a robust crisis management plan becomes even more crucial. 

What is Travel Risk Management?

Travel risk management encompasses the strategies and measures used to safeguard employees and assets before, during or after business travel or safeguarding operations abroad. It involves assessing potential threats, managing vulnerabilities, and ensuring the continuity of business processes while on the move. To navigate the dynamic landscape of travel risk management effectively, a well-structured crisis management plan is indispensable. 

How technology can help with Crisis Management

Traveller Tracking Portal and App Powered by Onsolve, Informed by Riskline