No organisation is immune to a crisis
Critical events such as natural disasters, political unrest, health emergencies, and security threats can strike without warning, disrupting travel plans, endangering individuals, and impacting business operations. Beyond immediate concerns, these crises can trigger cascading effects that can damage brand reputation, undermine employee confidence, disrupt global supply chains, and reduce customer trust.
High Quality Medical Care
Crisis management is a proactive approach to identifying, responding to, and recovering from critical events that can disrupt an organisation’s operations, people, or assets. It involves careful planning, coordination, and the use of the right technology to mitigate risks and ensure business continuity and operational resilience.
Our Crisis Management Services
At World Travel Protection, crisis management is an integral part of our comprehensive travel risk management solution. We also offer crisis management consulting services to help organisations proactively prepare for the unexpected.
We work with you to develop a tailored crisis management program that safeguards your people, protects your operations, and ensures business continuity, wherever your teams are in the world. By integrating real-time crisis intelligence and tools, we provide timely insights during critical events. With our global reach, we ensure an effective response no matter where your travellers are.
Crisis Management Plan
A successful crisis management plan should include the following components:
Crisis Management Team
This team should be responsible for developing and implementing the crisis management plan, as well as coordinating the response to any critical event.
Risk Assessment
Leverage expert insights to identify the potential critical events that could impact the organisation, as well as their likelihood and severity.
Response Plan
Outline the steps that will be taken to respond to each type of critical event, and the roles of each member of the crisis management team.
Recovery Plan
This plan should outline the steps that will be taken to recover from a critical event and get the organisation back to business as quickly as possible.
Download Whitepaper: Navigating Crisis Situations
A guide ensuring the safety and security of your travellers and organisation:
- Get detailed insights and strategies to navigate unforeseen events and protect your team.
- Learn how you can incorporate these strategies into your organisation’s approach to travel risk mitigation and crisis management.
- Understand the ripple effects of a single event and its global impact.
- Learn how proactive crisis preparation can help fortify the resilience of your business operations.
Your Crisis Management Experts
At World Travel Protection, protecting people is our priority. Trusted for over 30 years, our team of in-house medical and security experts offer comprehensive travel risk management and crisis management programs to prevent and mitigate risks.
500,000
Calls for help every year
1,070
Repatriations & evacuations conducted every year
50,000
Emergency assistance cases handled every year
225
Countries & territories covered
Our three global Command Centres in Toronto, Brisbane, and London are state-of-the-art assistance platforms backed up with a robust business continuity plan. We also have a supporting center in Buenos Aires through our sister company Universal Assistance.
These global emergency assistance Command Centres are staffed with qualified personnel, including doctors, registered nurses and registered paramedics, and security, case managers and logistics professionals who operate seven days a week, 24 hours a day, 365 days a year.
How we protect our clients
Explore our client case studies below.
Prompt medical evacuation
Our customer, Julie, and her husband, Mark, who were four days into a threeweek holiday to India and the Maldives.
Read more
Suspected broken ankle at base camp
Our policyholder, Jean, who was fulfilling a long-held dream of trekking to Mount Everest Base Camp in Nepal.
Read more
Crisis Management FAQs
The frequency of extreme events like floods, fires, pandemics, earthquakes, and wars is on the rise, posing a formidable challenge to global stability and resilience. These events can have widespread impacts, especially for businesses operating across multiple regions. A single crisis can disrupt not just local operations but ripple through global supply chains, communications, and workforce management.
In today’s unpredictable world, crisis management is essential to safeguard both people and operations. For global businesses, a single crisis in one region can quickly affect the entire organisation. A well-prepared, actionable crisis management plan ensures your business is ready to respond to disruptions, no matter where they occur, minimising risk and maintaining business continuity.
Crisis management is all about being prepared for the unexpected. Having a clear plan of action in place ensures that, when emergencies arise, travellers receive the immediate and coordinated support they need. By proactively identifying potential risks and preparing the right resources, crisis management equips organisations with the tools to respond effectively. This includes real-time access to medical, security, and logistical experts, providing travellers with the care and assistance they need during critical situations. Whether it’s evacuation, medical repatriation, or 24/7 on-the-ground support, a solid crisis management plan ensures that your people are protected, informed, and supported.