Crisis Management
No organisation is immune to a crisis. Crisis preparedness is essential for all organisations.
Critical events can occur at any time and can have a significant impact on an organisation‘s bottom line, reputation, and employee morale.
Critical events during travel can range from natural disasters and political unrest to health crises and security threats. These events possess the potential to disrupt travel itineraries, endanger individuals, and disrupt normal operations. Beyond immediate concerns, they can also exert a cascading effect on brand reputation, customer satisfaction, employee morale, and the integrity of the supply chain, particularly in the context of global operations.
A well-developed crisis management plan can help organisations minimize the damage caused by a critical event and get back to business as quickly as possible.
What is Crisis Management?
Crisis management is a proactive approach to identifying, responding to, and recovering from critical events that can disrupt an organisation‘s operations, people, or assets. It is a complex process that requires careful planning and coordination, as well as the use of the right technology.
Crisis Management and Travel Risk Mitigation
Crisis management serves as the cornerstone of an organisation‘s comprehensive strategy to detect and address critical events, ensuring the safety and well-being of its personnel and the protection of vital assets. In the realm of travel risk management, where unforeseen challenges are often amplified, the need for a robust crisis management plan becomes even more crucial.
What is Travel Risk Management?
Travel risk management encompasses the strategies and measures used to safeguard employees and assets before, during or after business travel or safeguarding operations abroad. It involves assessing potential threats, managing vulnerabilities, and ensuring the continuity of business processes while on the move. To navigate the dynamic landscape of travel risk management effectively, a well-structured crisis management plan is indispensable.
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Key Components of a Crisis Management Plan
An Easy Crisis Management Framework to Ensure Business Resilience.
Travel risk management encompasses the strategies and measures used to safeguard employees and assets before, during or after business travel or safeguarding operations abroad. It involves assessing potential threats, managing vulnerabilities, and ensuring the continuity of business processes while on the move. To navigate the dynamic landscape of travel risk management effectively, a well-structured crisis management plan is indispensable.
A successful crisis management plan should include the following components:
1. Crisis Management Team
This team should be responsible for developing and implementing the crisis management plan, as well as coordinating the response to any critical event.
2. Risk
Assessment
This assessment should identify the potential critical events that could impact the organisation, as well as their likelihood and severity.
3. Response
Plan
This plan should outline the steps that will be taken to respond to each type of critical event, and the roles of each member of the crisis management team.
4. Recovery
Plan
This plan should outline the steps that will be taken to recover from a critical event and get the organisation back to business as quickly as possible.
A Crisis Management Team
This team should be responsible for developing and implementing the crisis management plan, as well as coordinating the response to any critical event.
A Risk Assessment
This assessment should identify the potential critical events that could impact the organisation, as well as their likelihood and severity.
A Response Plan
This plan should outline the steps that will be taken to respond to each type of critical event. The plan should include specific roles and responsibilities for each member of the crisis management team, as well as communication plans for internal and external stakeholders.
A Recovery Plan
This plan should outline the steps that will be taken to recover from a critical event and get the organisation back to business as quickly as possible.
WATCH: Planning for the Next Critical Event Led By Crisis Experts
Why disaster resilience is critical for business travel.
100 year-events are starting to happen every year – floods, fires, pandemics, earthquakes – what impact is this having on the world? Learn more about crisis management and how it plays out in real life situations through the lens of the experts that manage it daily.
WATCH TO LEARN:
- How an event can impact people thousands of miles away
- Ways organisations can prepare for the unknown
- Why it’s critical to proactively prepare for a crisis
How Technology Can Help with Crisis Management
Traveller Tracking Portal and App Powered by Onsolve, Informed by Riskline
Critical event management platforms
These platforms can help organisations automate and streamline their crisis response process.
Communication tools
These tools can help organisations communicate quickly and effectively with internal and external stakeholders during a crisis.
Security tools
These tools can help organisations detect and respond to security threats that could lead to a crisis.
Discover Our Travel Assist App
Our Travel Assist App helps travellers on-the-ground, informing them in real-time of emerging or endemic risks directly in their travel path.
This allows travellers to take ownership of their own safety, continuously monitor their environment, or call for reassurance or further information about emerging or evolving situations if they need.
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About World Travel Protection
At World Travel Protection, protecting people is our priority. We have taken care of corporate and leisure travellers for over 30 years, helping them prevent and mitigate risks before they escalate and providing them with immediate access to the right experts when an emergency occurs.
If travellers need emergency help, our medical and security experts are only a phone call away. We have a team of over 200 full-time registered nurses, registered paramedics, doctors, intensive care workers and security professionals who are experts in emergency assistance. This means our travellers get the help they need, fast.
Drawing on our extensive experience and understanding of industry best practices, we work with our clients to identify their needs and ensure duty of care obligations are met – whether they’re creating travel policies for the first time or are updating a mature safety program.
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