ISO 31030

The travel risk policy guidelines to help protect your business travellers.

We encourage organisations to use the new ISO 31030 Standard and notice its impact on travel risk mitigation.

Discover how you can promote a culture of trust for your clients.

ISO 31030 FAQs

Developed by the International Organisation for Standardisation (ISO), the ISO 31030 is an industry first guidance with a best practice framework for travel risk management that every organisation should carefully consider. This document provides a formal approach to the development, execution, and evaluation for an organisation to expose its risk gaps. It is a globally recognised standard for travel risk and World Travel Protection has created a one-of-a-kind ISO 31030 Self-Audit tool that accompanies it.

At World Travel Protection, we understand medical costs can be expensive, unpredictable, and vary throughout the world. Still, providing our travellers with the best medical care is our top priority.
Our role is to be a client and patient advocate throughout all aspects of the medical case management we deliver. Our GlobalCare Network provides access to 20,000 medical providers where the cost of services have been pre-negotiated without impacting the delivery of quality of care.

ISO 31030 is a guidance document that provides the first global framework for Travel Risk Management. It is not certifiable; however, our team pioneered a self-assessment audit tool, that easily guides you through the key aspects of the framework. Many organisations also take advantage of our ISO 31030 expert consulting to ensure their policy is up to date.

Duty of Care is defined as an organisation’s responsibility and commitment to ensuring the physical and mental wellbeing of its employees. This obligation touches all aspects of business including travel. Implementing a comprehensive risk management program typically entails the structuring of a consistent framework to support risk prevention, travel and trip planning, insurance benefit coordination, and incident response preparedness. A Travel Risk Management (TRM) program, such as World Travel Protection’s TRM solution, is intended to support organisations with all these aspects by providing the tools and resources to educate, locate, and communicate with their travellers from the start of their journey until they return. Our medical and security assistance services include features such as pre-trip advisories, country risk profiles, real-time global incident alerts, location management technology, emergency and non-emergency medical care support, travel security management, and evacuation coordination – ultimately keeping travellers and their risk managers prepared and protected. Additionally, our ability to offer ISO 31030 consulting guidance as well as other relevant trainings help to further support duty of care efforts.

Yes, we do have the ability to arrange DBAs (direct billing agreements) with most insurers, allowing medical claims to be paid for and submitted by World Travel Protection directly to the insurance company for reimbursement. This helps to ensure a smooth claim submission and reimbursement process for our client’s travellers and helps to avoid any out-of-pocket costs at the time of accessing medical care. We currently have global direct billing capabilities in place with many insurance clients. We are always happy to coordinate direct billing with a client’s insurer when a DBA is not already in place.

The ISO 31030 Self-Audit Guide

Why use the guide?

  • Understand why ISO 31030 is important to your organisation and your risk
  • Understand your duty of care responsibilities and how to align your travellers
  • Learn how to fulfill these duties using the educate, locate and communicate framework

Included in the guide:

  • Assessment instructions
  • Gap analysis checklist
  • Performance rating
  • Compliance dashboard
  • Audit report

Download the ISO 31030 Self-Audit Guide +2 Free Hours of Consulting

    Our Products
    Healthcare medical technology network
    • 24/7 Access to Care Support during Business or Leisure travel
    • Insurance Benefit Coordination & Claim Support
    • International & Domestic Hospital & Ambulatory Transfers
    • Evacuation & Repatriation Support
    • Telehealth with eScript Capabilities
    Riskline WTP COVID19map
    • 24/7 Security Response & Evacuation Services
    • Crisis Response to Kidnap & Ransom, Disappearance, Blackmail & Extortion
    • Trip Intelligence & Incident Alerts
    • Travel Risk Management App & Portal (GPS Member Tracking)


    Happy businesswoman on a business trip walking in the hall of the hotel and talking on the phone.
    • Can Add On To Your Existing TRM Plan 
    • Rely On Experts To Identify Gaps In Your Policy 
    • Ensure Your Duty Of Care Obligations Are Met 
    • ISO 31030 Experts  
    • Work With Top Experts At Cost 

    Comprehensive Assistance

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    • Insurance & Travel Security Assistance Go Hand In Hand
    • Customers Get Access To Premium Care
    • Avoid The Complication Of Two Separate Solutions
    • Supports Your Customer’s Travellers & Risk Managers
    • Protecting Your Organisation’s Reputation & Duty Of Care Agenda
    Travel Technology

    Traveller Tracking Portal and App Powered by Onsolve, Informed by Riskline

    world icon    225 Countries


    lanuages icon   Over 20 Languages


    GPS icon    High Precision GPS


    alerts icon    Automated Alerts


    map icon    Map View of Travelers


    reporting icon    Incident Monitoring & Reporting

    Travel Assist App demonstration

    Discover our Travel Assist App

    Our Travel Assist App helps travellers on-the-ground, informing them in real-time of emerging or endemic risks directly in their travel path.

    This allows travellers to take ownership of their own safety, continuously monitor their environment, or call for reassurance or further information about emerging or evolving situations if they need.



    Travellers have the ability to share their location within a general 5km radius. This ensures they receive relevant information while alleviating concerns of constant tracking. High-precision tracking is also available and is triggered when the traveller activates the emergency call button.

    Travel Assist App



    To help travellers better prepare for future trips, they have the power to add any number of countries to their interest list within our Travel Assist App. Once added, they’ll gain access to each country’s intelligence report and can view all alerts for those countries on the app.



    Our Travel Assist App connects travellers to emergency help whenever they need it. If a medical or security issue impacts their trip, they can click the ‘Emergency Assistance’ button within our app. This immediately triggers their location and provides the option to call our 24-hour Command Centre.


    World-Class Tech That Protects Your Clients 24/7

    Our Travel Risk Management Tools help mitigate risk, monitor crises in real-time, and provide around-the-clock support.

    Travel risk management tools
    Why World Travel Protection?
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    Medical Cost Containment

    As World Travel Protection provides medical and security travel assistance to leisure and business travellers, we leverage those volumes when negotiating discounts for medical treatment and aeromedical transfers. Third party costs are passed through to our clients – we do not mark-up provider costs. We provide the original invoice to ensure complete transparency and peace-of-mind.


    We value relationships above all else and treat all our people like family. World Travel Protection offers a competitive commission structure and would love to chat with you about our rates. Contact us to learn more.

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    Key Facts About WTP


    Calls for help received every year


    Repatriations & evacuations conducted every year


    Emergency assistance cases handled every year


    The number of seconds in which we answer 80% of our incoming calls


    Alerts sent per year


    Countries and territories covered

    Our three global Command Centres in Toronto, Brisbane, and London are state-of-the-art assistance platforms backed up with a robust business continuity plan. We also have supporting centres in Kuala Lumpur as well as Buenos Aires through our sister company Universal Assistance.

    These global emergency assistance Command Centres are staffed with qualified personnel, including doctors, registered nurses and registered paramedics, and security, case managers and logistics professionals who operate seven days a week, 24 hours a day, 365 days a year.

    What Our Clients Say About Us
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