24/7 Emergency Travel Assistance

Our emergency assistance team is ready to respond to medical emergencies or security threats as they happen.

Emergency travel assistance can help take the stress out of travelling by providing peace of mind in case of an emergency. At World Travel Protection we put the health and well-being of travellers at the forefront of everything we do.

We continually monitor potential risks and threats around the world that may impact travel plans so we can alert the traveller with any possible dangers. While at the same time, we can be reached 24 hours a day, 365 days of the year by giving us a call or by alerting us to trouble via the Travel Assist app.

Investing in emergency travel assistance can help to mitigate risks and give peace of mind to travel managers and their travellers. And should an incident of any kind occur, our 24/7 emergency assistance team is ready to respond.

How our Command Centres Help Mitigate Travel Risks

Our World Travel Protection team constantly keeps a close watch on what’s going on around the world to ensure our travellers are safe and always in-the-know.

If trouble strikes, we’ll know, fast. This is because our global Command Centre teams have access to world-class technology and travel risk management intelligence that allows us to stay ahead of threats before they affect our travellers or their risk managers.

Should a potential threat interfere with our travellers’ plans or intersect with their current location, we share our insights and expert recommendations in real-time with our travellers via our Travel Assist App and their risk managers via our Travel Assist Portal.

This then empowers our travellers to make smarter choices on what to do and where to go next.

This proactive, insight-driven approach to mitigating potential risks not only keeps our travellers safer than ever before, but it keeps those responsible for them informed, too.

For more details on our Travel Assist Portal and Travel Assist App, visit our Travel Risk Management Tools page.

World Travel Protection 24 7 Emergency Assistance team

Our Emergency Travel Assistance Command Centres

Our global emergency travel assistance Command Centres have access to world-class technology and travel risk management intelligence that allows us to be the first to know if there is a country threat, before they affect travellers or their risk managers. Whether there is a natural disaster or a political or security event occurring during a participant’s travel, we will know about it fast.

Should a potential threat interfere with our travellers’ plans or intersect with their current location, we’ll share our insights and expert recommendations in real time. On the ground travellers will receive push notifications via our Travel Assist App and their risk managers will be notified through their Travel Assist Portal.

This proactive, insight-driven approach to mitigating potential risks not only empowers travellers to make smarter choices on what to do and where to go next, but also keeps those responsible for them informed.

Supporting Travellers 24 Hours a Day

Our World Travel Protection Command Centres don’t only help travellers and their risk management teams mitigate or avoid travel risks and security threats, our staff also support travellers during a medical emergency or travel disruption aboard.

Should our travellers need emergency medical assistance, they can contact our expert Command Centre team in seconds via our Travel Assist App or call our 24/7 Emergency Assistance Hotline on +612 8907 5250.

Key facts about our emergency assistance services:

  • 1,000,000: the number of calls for help we receive on an annual basis
  • 1,000: the number of commercial repatriations and evacuations we conduct each year
  • 50,000: the number of emergency assistance cases we handle every year
  • 20: the number of seconds in which we answer 80 per cent of our incoming calls

We have dedicated emergency travel assistance Command Centres located in Brisbane (Australia), Toronto (Canada) and London (UK). We also have supporting Assistance Centres in Kuala Lumpur (Malaysia) and in Buenos Aires (Argentina) via our sister company Universal Assistance.

These global emergency travel assistance Command Centres are staffed with highly qualified personnel, including doctors, registered nurses and registered paramedics, and security, case managers and logistics professionals who operate seven days a week, 24 hours a day, 365 days a year.

Our Worldwide 24-Hour Emergency Assistance in Action

Want to understand how our World Travel Protection Command Centre staff utilise our Travel Risk Management Tools to keep our travellers safe? Watch the video below to learn more about how our program benefits travellers on the ground during a crisis.

Prioritise the Safety of Your Travellers Today

Do you want to learn how to best keep your travellers safe? Schedule a demo of our Travel Risk Management Tools by filling out the form below. We’ll demonstrate why over one million customers have chosen World Travel Protection to support them through our emergency medical, security and travel assistance services.