24/7 Emergency Assistance

Whenever our travellers need emergency assistance on their business or leisure journey, we are only a phone call away.

Our World Travel Protection emergency assistance services put travellers’ wellbeing at the forefront, 24 hours a day, 365 days of the year. We continually monitor potential risks and threats around the world that may impact our customers’ travel plans to help keep them safe. Should an incident occur, our 24/7 Emergency Assistance team is ready to respond to any medical emergencies or security threats as they happen.

How our Command Centres Help Mitigate Travel Risks

Our World Travel Protection team constantly keeps a close watch on what’s going on around the world to ensure our travellers are safe and always in-the-know.

If trouble strikes, we’ll know, fast. This is because our global Command Centre teams have access to world-class technology and travel risk management intelligence that allows us to stay ahead of threats before they affect our travellers or their risk managers.

Should a potential threat interfere with our travellers’ plans or intersect with their current location, we share our insights and expert recommendations in real-time with our travellers via our Travel Assist App and their risk managers via our Travel Assist Portal.

This then empowers our travellers to make smarter choices on what to do and where to go next.

This proactive, insight-driven approach to mitigating potential risks not only keeps our travellers safer than ever before, but it keeps those responsible for them informed, too.

For more details on our Travel Assist Portal and Travel Assist App, visit our Travel Risk Management Tools page.

World Travel Protection 24 7 Emergency Assistance team

How our Command Centres Support Travellers 24 Hours a Day

Our World Travel Protection Command Centres don’t only help travellers and their risk management teams mitigate or avoid travel risks – our staff also support them when emergencies arise.

Should our travellers need emergency medical assistance, they can contact our expert Command Centre team in seconds via our Travel Assist App or call our 24/7 Emergency Assistance Hotline on +612 8907 5686.

Key facts about our emergency assistance services:

  • 1,000,000: the number of calls for help we receive on an annual basis
  • 1,000: the number of commercial repatriations and evacuations we conduct each year
  • 50,000: the number of emergency assistance cases we handle every year
  • 20: the number of seconds in which we answer 80 per cent of our incoming calls

We have dedicated emergency travel assistance Command Centres located in Brisbane (Australia), Toronto (Canada) and London (UK). We also have supporting Assistance Centres in Kuala Lumpur (Malaysia) and in Buenos Aires (Argentina) via our sister company Universal Assistance.

These global emergency assistance Command Centres are staffed with over 200 highly qualified personnel, including doctors, registered nurses and registered paramedics, and security, case managers and logistics professionals who operate seven days a week, 24 hours a day, 365 days a year.

Video: our Worldwide 24-Hour Emergency Assistance in Action

Want to understand how our World Travel Protection Command Centre staff utilise our Travel Risk Management Tools to keep our travellers safe?

Prioritise the Safety of Your Travellers Today

Do you want to learn how to best keep your travellers safe with the help of World Travel Protection’s leading technology and experience? Schedule a demo of our Travel Risk Management Solutions by filling out the form below.