What our clients and customers
think about us

Travel assistance testimonials

At World Travel Protection, we consistently receive great feedback from the thousands of grateful corporate and leisure travellers we help support each year via our medical, security, and travel assistance services. The honest, appreciative client and customer testimonials we receive are from travellers who truly understand the value of having access to a quality medical, security, and travel assistance provider. Here are some of our favourite client and customer travel assistance testimonials, published with permission.

Testimonials from our corporate clients

Our teams at World Travel Protection offer more than just travel assistance support. If our corporate clients’ testimonials are anything to go by, we’re extremely empathetic towards those in our care and our prices are more affordable in comparison to other travel assistance companies.

Director of Risk and Compliance – Mentone Grammar

“Travelling with teachers and students can quickly become a challenge when things don’t go as planned. World Travel Protection has supported both our international and domestic trips for several years, providing a crucial layer of protection and support through their 24/7 emergency assistance when the unexpected occurs.

Whether we’ve needed urgent help due to illness or health concerns, it was reassuring to know World Travel Protection is there when we need it most. Having 24/7 access to Australian healthcare professionals, no matter where we are in the world, gave us invaluable peace of mind and the confidence to travel. The added benefit of direct billing to our insurer makes the entire process stress-free and easy to navigate.”

Director of Risk and Compliance – Mentone Grammar

Executive Assistant at EBM

“The whole team at World Travel Protection (WTP) has been magnificent, truly demonstrating the value and peace of mind of our partnership.

Ahead of a business trip to the Philippines, our executive team expressed safety concerns, particularly around the perceived risks of kidnapping and potential personal harm. The WTP Security team delivered a comprehensive, tailored pre-travel briefing that addressed the specific needs of our travellers, the destination, and our business objectives.

The briefing offered practical, actionable advice to mitigate potential risks and, importantly, empowered our team with the confidence to carry out this core business activity. WTP’s expertise in travel risk management was evident throughout, and we have full confidence in their ability to provide on-the-ground assistance and support whenever required on this trip.”

Executive Assistant at EBM

“We engaged World Travel Protection’s security consulting services to assess and enhance our ELT internal crisis management response.

In addition, World Travel Protection delivered Pre-Travel Security Awareness Training (PTSAT) that was tailored to support our business travellers in the complex environments we operate in- PNG, Madagascar, Philippines & Indonesia.

The security experts at World Travel Protection have lived experience in their field, making their services invaluable and more insightful than other providers we’ve worked with in the past.

Whether we are establishing a new international site, preparing our travellers for successful assignment, or responding to a crisis, we lean on World Travel Protection’s expertise to ensure the care and protection of our people and enterprise is priority.”

Director of Corporate Services at Callidus

“We engaged World Travel Protection’s security team to support a high-stakes business trip to Iraq, where our in-person attendance was critical to the success of a key meeting. With minimal lead time, WTP delivered a comprehensive written travel risk assessment, clearly outlining potential threats and practical mitigation strategies. Additionally, WTP conducted a thorough pre-departure briefing to prepare our traveller for the unique challenges of the region and implemented check-in protocols to ensure their safety throughout the trip.

Thanks to WTP’s deep regional expertise and access to emergency assistance, we felt confident and reassured sending our team member abroad. Their professionalism and responsiveness were instrumental in enabling this important engagement to proceed safely and successfully.”

Managing Director at Southern Geoscience Consultation

“World Travel Protection provides a high level of customer service to our students and staff. Its program allows our travellers to be prepared before travel and keeps them updated about changing situations during their trip. World Travel Protection’s management of emergencies in a variety of locations has also been of the highest level and personalised to the situation and traveller.”

 

Travel Manager, QUT

“World Travel Protection has continually proven it can provide a superior assistance service at a competitive cost. When our clients need it most, their team delivers. We have held them in high esteem since April 2001. They also provide reports to help us monitor the needs of our clients and at considerably less cost than other providers.”

 

National A&H Manager Australia, Chubb Insurance

Testimonials from our leisure clients

At World Travel Protection, we consistently receive great feedback from the thousands of grateful corporate and leisure travellers we help support each year via our medical, security, and travel assistance services. The honest, appreciative client and customer testimonials we receive are from travellers who truly understand the value of having access to a quality medical, security, and travel assistance provider. Here are some of our favourite client and customer travel assistance testimonials, published with permission.

Image of Vanuatu regarding travel insurance
Quotation Mark

Thank you very much for the evacuation from Vanuatu. It is difficult to describe the fear and angst a person feels when they are sick while in a foreign place with no hope of proper medical attention.

Leisure traveller who visited Vanuatu

jerusalem travel
Quotation Mark

I would like to express my gratitude from the depths of my heart for all your help and support during the time I faced health difficulties in my life in Israel; now I’m [safely] back in Australia. Your caring staff brought comfort and peace to me knowing that there’s someone who cares for me.

Leisure traveller who was staying in Israel

Japan World Travel Protection testimonial
Quotation Mark

Please pass my sincere thanks to everyone who assisted in getting me home from Japan much sooner [than expected]. Your support and assistance throughout what was a very traumatic time was greatly appreciated. Thank you again!

Leisure traveller who travelled to Japan

Case studies

Discover the unique stories of three travellers who were cared for by our highly qualified medical and travel assistance teams in the moments they needed us most.

What our corporate clients think

Thiess is now in its second year of partnership with WTP. Operating across eight countries internationally, Thiess values the collaborative relationship established with WTP personnel from the outset. Early on, WTP’s attentive approach significantly enhanced communication, relationship building, and operational protocols. Their acknowledgment of Thiess’s expertise and willingness to deepen their understanding of key operations fostered a productive working dynamic.

A notable milestone in our partnership was the joint visit of Thiess and WTP’s regional medical leaders to our Indonesian operations, accompanied by visits to associated medical facilities and healthcare providers. Witnessing WTP personnel effectively respond to an event in Indonesia firsthand underscored the robustness of WTP’s systems in-country, leaving a lasting impression.

WTP facilitated this visit, and since then, their comprehension of our operations has noticeably deepened. This has translated into a heightened ability to respond promptly and effectively to critical situations. Furthermore, WTP has leveraged this understanding to tailor their offerings, ensuring maximum value for both businesses.

Thiess’s Emergency Response Protocols, networks, and processes have significantly improved through this collaboration. The relationship with WTP continues to evolve positively, characterised by accountability, honesty, and transparency. WTP remains attentive to our concerns, and Thiess values the insights provided by WTP Subject Matter Experts.
I am confident that WTP and Thiess will continue to enhance their partnership with each interaction.

Luke Shaw

Group Manager Health, Compliance and Compensation at Thiess

Asset

Partner with a travel assistance company to help protect your travellers

Want to learn how our World Travel Protection teams use best-in-class technology and industry expertise to provide our corporate clients and leisure customers withworld-class medical, travel, and security assistance support? Schedule a demo of our Travel Risk Management Solutions today.

Simply fill out the form below and our friendly team will be in touch.